Privacy Policy

We are Northern Gas Heating Ltd, incorporated in England and Wales with registration number 4122004.

This privacy policy tells you what to expect when we collect personal information about you when you use this website.


What Information Do We Collect About You?

We collect data about you if you purchase or register for services using this website. We will also collect relevant information if you purchase or register for services by email, telephone, in person or by post.

We may also collect personal data including personal income, state benefits and current situation for the purposes of scheme registrations such as ECO and Green Deal, Industry Scheme requirements as well if your complete surveys / register for a newsletter or update service / provide feedback / participate in competitions.

Website usage information is collected by using Cookies (see below).


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also allows certain website functions such as a ‘shopping basket’ to work.

You can get more information about Cookies at 

You can turn off Cookies in your internet browser (e.g., Internet Explorer, Chrome, Safari, Opera or Firefox) so they are no longer collected and the above web page contains links to tell you how to do this. Please note that turning off Cookies may prevent some of our website functions from working.

How Will We Use The Information Collected About You?

We will use the information you provide in order to provide the services you have requested to you. Certain information is required to provide those services and these are marked by a *. Fields not marked by a * are not mandatory and we will still be able to provide the services. The non-mandatory information will be used for anonymous statistical analysis about our clients or for other purposes which you have consented to.

If you do not think we need certain information (which we have marked as mandatory) to provide our services please get in touch using the details below and we will be happy to discuss this with you.

As well as for providing the services you have requested, we may use the information collected for other purposes, such as marketing. However, we will only use the information for these purposes if you have consented to us doing so.

We make sure that we offer you genuine choice and control over how we use your data. If you wish to withdraw consent or change your preference about how we use your information then please contact us using the details below.

We do not transfer personal data to countries outside the EU.

How We Decide How Long To Retain Your Data?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying and legal or contractual requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purpose for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.


We may contact you for marketing purposes if you have consented to this when you provided your information to us. This may include marketing from the other companies in our group.

You can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details below.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Access To Your Information And Corrections/Changes

If you would like to know what information we hold about you please write to us using the contact details below. Please notify us if any of the information we hold about you has changed or is incorrect, we will be happy to update this for you.

Third Parties

We may need to provide certain third-party organisations with your information in order to provide our services (for example a courier who will deliver goods to you). We will only provide them with the information they require and will only permit them to use the information for the required purpose only.

If any such third party has used your information for any other reason without your consent, please notify us using the details below and we will investigate the matter.

Other Websites

Our website may contain links to other websites. This privacy notice only applies to this website. For information on how the other website provider will use any information you should check the privacy notice of that website.


Data security is of great importance to Northern Gas Heating and to protect your data we have in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website.

We endeavour to do our best to protect your personal data.  However, transmission of information over the internet is not entirely secure and is done at your own risk.  We cannot ensure the security of your Data transmitted to the website.

Changes To Our Privacy Policy, Business Ownership And Control

We keep this privacy policy under regular review and will post details of any changes listed here. This privacy policy was last reviewed on 5th August 2020.  Any changes will be posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Northern Gas Heating may, expand or reduce our business and this may involve the sale and/or the transfer of control or part of Northern Gas Heating.  In these circumstances personal data where relevant be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.  In the above circumstances, we will take steps with the aim of ensuring your privacy is protected and, in any case, will not contravene GDPR.


We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.

If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link

How To Contact Us

You can contact us by email at

Alternatively, you can write to us at:

Northern Gas Heating
Unit 4A
Lanesfield Drive